How to complain
Write to us at hello@mymortgagereport.co.uk or call 0204 551 2123. You can also write to My Financial Services Group Limited at My Financial Services Group Limited, 1st Floor, Oak House, Reeds Crescent, Watford, WD24 4QP.
Please include your name, how we can reach you, the report or enquiry the complaint relates to, and what you would like us to do.
What we will do
We will acknowledge your complaint, investigate it, and send you a written response. We aim to resolve complaints as quickly as we can. If we need longer, we will tell you.
Financial Ombudsman Service
If you are eligible and you are not satisfied with our final response, or eight weeks have passed, you may be able to refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567. financial-ombudsman.org.uk.
Regulation
My Financial Services Group Limited is authorised and regulated by the Financial Conduct Authority, reference 717338.